Support
Frontbell Support
Help for Frontbell™ users, from Vaxio, Inc.
Contact us
Email support@frontbell.ai or use the contact form. Tell us the email address on your account and what you were trying to do, and please do not include passwords or card numbers.
Common questions
How do I sign in to the mobile app?
Sign in with the email address and password of your Frontbell account, the same ones you use on the web. If you were invited to a team, accept the email invitation first so your account exists.
How do I reset my password?
Choose “Forgot password” on the sign-in screen (web or mobile app) and enter your account email. If the address matches an account, we email you a reset link. Open the link and choose a new password.
How do I invite team members?
Open the Members page, choose “Invite Member”, enter their email address and pick a role (Member, Admin or Viewer). We send them an email invitation. You can cancel a pending invitation from the same page.
How does QR clock-in work for my crew?
Each job has a QR code. A crew member scans it, signs in to Frontbell and confirms their own punch. Scanning alone does not clock anyone in. Location is checked when they confirm, scans far from the job may be refused, and if location is unavailable the punch is flagged for a manager to review.
How do I create and send estimates and invoices?
Use the Estimates and Invoices pages in Frontbell. You review a document before it goes out and send it from there; nothing is sent to your customers without you.
I have a billing question.
Email support@frontbell.ai with your account email and we will help. Pricing and payment terms are in your invitation or agreement and in our Terms of Service.
How do I delete my account?
See Delete your Frontbell account for what is deleted and how to submit a request.
How is my information handled?
Read our Privacy Policy. To ask about your data, use the privacy request form.