Does Frontbell contact my customers without my approval?
Frontbell is built so that what goes to your customers waits for you: you review a proposal, then edit, approve or skip it. You decide what is sent and when.
TRUST STARTS WITH CLARITY
Your business.
Your call.
Understand how decisions, customer information and your choices fit together.
THE INTENDED APPROVAL LOOP
Concept data flow · fictional workflow
A proposal,
before an action.
- Business
- Coastline Home Services
- Proposed action
- Schedule a site visit
- Customer
- Jamie Morgan · fictional
- Status
- Awaiting owner review
Clear questions. Honest answers.
Who can see my customers?
The people you invite to your account. Vaxio staff access customer records only to support you, keep the service secure, or when the law requires it. The service providers that run Frontbell™, including AI providers that process conversation content, use the data only to provide Frontbell. If you need specific access limits, ask us before you share records.
What do callers hear?
Frontbell is built so that every call it answers starts with a notice that an automated assistant is on the line and that the call is recorded and transcribed, before anything is processed. Businesses can’t turn that notice off.
Can I export my data and close my account?
Yes. Ask us for a copy of your records at any time, and cancel your plan online. After you close your account, we keep your data for 30 days so you can request an export, then delete it, except records the law requires us to keep, such as billing. Tell us the format you need.
Where does my data live?
Frontbell runs on major cloud providers, and AI and speech providers process conversation content to deliver the service. If your business needs data kept in a specific location, ask us before you start.
What if Frontbell gets something wrong?
AI can misread a conversation. Check each proposal before you approve it, and edit or skip anything that's off. If something went out by mistake, email support@frontbell.ai and we'll help you correct it with your customer.
Policies and service providers
Read the full Terms, Privacy Policy and Data Processing Addendum. Frontbell relies on these kinds of providers: cloud hosting and storage, AI models, speech processing, telephone carriers, payments, email delivery, and security monitoring. The Data Processing Addendum names the providers that process business data.
Read the details.
Explore privacy, processing responsibilities and the policy summaries.