Privacy
Privacy Policy
This policy explains how Vaxio, Inc. ("Frontbell," "we," "us," or "our") collects, uses, and discloses personal information when you visit frontbell.ai, sign up, or interact with our service.
Effective June 8, 2026 · Last updated May 29, 2026
1. Who this policy covers
This policy describes Frontbell’s processing of personal information about (a) visitors to our website, (b) prospective and current business customers, and (c) authorized users of those businesses.
Frontbell provides software to small home-services businesses (“Businesses”). When a Business uses Frontbell to interact with its own customers (typically homeowners), that customer’s personal information is processed by Frontbell on behalf of the Business as a service provider/processor. The Business — not Frontbell — controls that information. If you are a homeowner who interacted with a Frontbell-powered phone, text, or web channel and want to exercise rights over your information, please contact the Business that serves you; we will route requests we receive directly to the responsible Business.
2. Information we collect
In the past twelve months we have collected:
| Category | Examples |
|---|---|
| Identifiers | name, email, phone number, IP address, account ID |
| Customer records | billing address, payment metadata (we never store card numbers) |
| Commercial information | subscription plan, transaction history |
| Internet/network activity | pages visited, referrer URL, session duration |
| Audio | recordings of sales/support calls you participate in with us |
| Professional | job title, company name |
| Inferences | product-fit and lead scores |
3. How we use information
- To provide, operate, and improve the service
- To process billing and payments
- To send transactional and (with opt-out) marketing communications
- For security, fraud prevention, and abuse detection
- To comply with legal obligations and enforce our terms
4. Mobile / SMS information
5. How we share information
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We disclose information to service providers who help us operate, each bound by contract to use it only for the disclosed purpose:
| Recipient | Purpose |
|---|---|
| Stripe, Inc. | Subscription billing (Stripe collects card numbers directly) |
| Twilio Inc. | Voice and SMS origination/termination for the platform |
| Anthropic PBC; OpenAI, L.L.C.; AWS Bedrock | AI inference (intent, summarization, agent reasoning); not used to train models |
| Cloudflare, Inc. | Content delivery, security, performance |
| Amazon Web Services, Inc. | Encrypted storage and hosting |
| Professional advisors / acquirers | Legal, tax, audit, or corporate transactions (under confidentiality) |
6. Retention
We retain personal information only as long as necessary for the purposes described, plus a reasonable period to meet legal, accounting, and dispute-resolution requirements (for example, billing records for up to 7 years; marketing leads for up to 24 months; raw analytics for 90 days). When a retention period expires, we delete or de-identify the data.
7. Security
We use administrative, technical, and physical safeguards including TLS 1.2+ in transit, AES-256 at rest, role-based access controls, and MFA on administrative accounts. No system is perfectly secure; if we learn of a breach we will notify affected individuals and regulators as required by law.
8. Your privacy rights
Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon), you may have rights to access, delete, correct, and obtain a portable copy of your personal information, and to opt out of sale/sharing (we do neither). We do not discriminate against you for exercising these rights.
To submit a request, use our privacy request form, email privacy@frontbell.ai, or write to us at the address below. We will confirm receipt within ten business days and respond substantively within 45 days.
9. Cookies
We use strictly necessary cookies (session, security) and basic analytics. We do not use advertising cookies. You can control cookies through your browser settings. We honor the Global Privacy Control (GPC) signal where applicable.
10. Children
The site is not directed to children under 16 and we do not knowingly collect their personal information.
11. Changes
We may update this policy from time to time. Material changes will be announced on the site. The “Last updated” date above reflects the most recent revision.
12. Contact
Vaxio, Inc.
Attn: Privacy
2059 Main Street, Barnstable, MA 02648
Email: privacy@frontbell.ai